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Excellent service. Ordered wrong unit online, contacted Rachel who cancelled the order and re-funded payment immediately. Ordered the correct unit and it was delivered next working day.
Hi Roy, Thank you so much for your kind review, it was a pleasure to deal with you.Kind Regards Rachel 🙂
Ordered on Sunday afternoon installed Wednesday afternoon.
Had to request information on order on Tuesday as I had heard nothing by email. Had a prompt reply and even pro per delivery.
Well done but an email confirmation would have helped.
Thanks for your kind review Mr Hayward, I have checked and we did not receive a request for information on your order from you on Tuesday? As you ordered on Sunday 21st of Feb the next dispatch day was Monday 22nd. This is the day your unit was dispatched. We mark the order as complete as soon as the dispatch is made, as it is being sent to you directly from the manufacturer. At the checkout when ordering it says: Signed For 1-3 days, not including weekends & bank holidays (most of the deliveries are received next day), this is then confirmed again on your order confirmation which was emailed to you once your order was completed. So you have a notification of when to expect your delivery which has to be signed for. I am so pleased it is now installed and you are happy with your machine. Kind Regards Rachel Wastemaid-waste-disposal-unit.co.uk